Here we collect the most asked questions, If you do not find the anwser you need please feel free to contact us.

FAQ

Is the LED Panel Light dimmable?
All LED Panel can be made ready for dimming. Please inform us in case of order about your exact demand about dimming and other controller for light effects.
What if I need another Chip, Driver, etc. then offered on this website?
Please let us know which parts you like to use. If this is available in the right quality we will use them for the production of your goods.
Do you arrange the shipping for the goods?
Yes. We can arrange the shipping to you by Express, Train, Sea or Airfreight. It can be door to door or to your next port or airport. Detailed Information about cost, time and more you can get if you send us your request.
How about the shipping fees?
The shipping cost depence on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
How long is the warranty for the products?
The guarantee time on all LED Panel and Lightboards is 5 Years. For technical parts like powersupply, controller, adapter the guarantee time is 2 years
How long will delivery take?
The delivery time is depending on the way of delivery. Express normally takes 5-7 days. By Train around 14 days. By seafreight it normally takes 4-6 weeks. (China-Europe/USA)
How to order and how it works?
After getting our offer and accepting the conditions we will send you a contract and a proforma invoice. If wanted we supply you with a sample. After getting your deposit we start to produce the goods. The production time depence on the amount of goods and the availability in production. It normally takes between 10-30 days.
Which payment methods are accepted?
As usually we accept Banktransfer. There must be a deposit of 30% paid to every order. The remaining amount is payable when the goods dispatched or picked up.
Do I receive an invoice for my order?
Yes you will get a proforma as also a commercial invoice.
LED Panel Light FAQ